RELIABLE AND GUARANTEE REFUND OF ITIL-4-BRM EXAM DUMPS ACCORDING TO TERMS AND CONDITIONS

Reliable and Guarantee Refund of ITIL-4-BRM Exam Dumps According to Terms and Conditions

Reliable and Guarantee Refund of ITIL-4-BRM Exam Dumps According to Terms and Conditions

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Tags: ITIL-4-BRM Valid Test Pdf, Authentic ITIL-4-BRM Exam Questions, ITIL-4-BRM Valid Test Registration, Test ITIL-4-BRM Dumps Free, New ITIL-4-BRM Exam Topics

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 2
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 3
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 4
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 5
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

>> ITIL-4-BRM Valid Test Pdf <<

100% Pass 2025 ITIL-4-BRM: The Best ITIL 4 Specialist: Business Relationship Management Valid Test Pdf

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which activity is typically shared between a business relationship manger and business relationship agent?

  • A. Developing business relationship models
  • B. Following business relationship models
  • C. Reviewing business relationships
  • D. Maintaining relationships with service consumer stakeholders

Answer: D

Explanation:
Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.


NEW QUESTION # 26
Which activity is the responsibility of the 'sponsor' role?

  • A. Authorizes the budget for service consumption
  • B. Takes responsibility for the outcomes of service consumption
  • C. Uses the service
  • D. Defines the requirements for a service

Answer: A

Explanation:
The sponsor is the individual who secures and authorizes funding for service consumption, ensuring that the necessary budget is allocated.


NEW QUESTION # 27
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

  • A. 1 and 2
  • B. 3 and 4
  • C. 2 and 4
  • D. 1 and 3

Answer: C

Explanation:
Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.
Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.


NEW QUESTION # 28
An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?

  • A. A financial controller who has little interest in a project
  • B. A senior manager who has control of a project
  • C. A business relationship manager who wants to ensure that a service fulfils the customer's needs
  • D. End users who have no control over or interest in the software they use

Answer: D

Explanation:
End users with neither control (power) nor interest fit the "monitor" category in stakeholder analysis, requiring minimal effort to track their status.


NEW QUESTION # 29
Which is an example of the 'Prepare the team' step of Gemba walks?

  • A. A relationship manager discusses the findings of a Gemba walk with other stakeholders
  • B. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
  • C. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
  • D. A relationship manager records the findings of observing the negotiation of service targets

Answer: B

Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.


NEW QUESTION # 30
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